Privacy

Your privacy

We are committed to protecting user privacy. We understand and appreciate that visitors to, and users of, this website are concerned about their privacy and the confidentiality and security of information they provide to us.

As part of the Queensland Government, this department has responsibilities under the Information Privacy Act 2009 (IP Act) regarding the collection, use, storage and disclosure of personal information.

Information about how the department handles personal information and deals with breaches of the IP Act can be found in our Privacy Compliance Policy and Privacy Breach Management Policy.

For information regarding your rights under the Information Privacy Act 2009, how to obtain access to a document containing personal information and the process for lodging a privacy complaint please email privacy@detsi.qld.gov.au.

Collecting personal information

We collect and manage your personal information as described on this page, unless stated otherwise. 'Personal information' may include your name, address, phone number, email address, age, gender, your employer, and your position title.

Information we may request

We may ask you to provide personal information if you complete a transaction, fill out a form or submit feedback to this site. We will only do this:

• to meet your needs (e.g. answer a question or help you do something)
• to meet our needs (e.g. demographic analysis)
• if authorised or required by law.

Use and disclosure of personal information

We will not add you to a mailing list, or give your personal information to third parties without your consent, unless authorised or required by law.

Emails

Our privacy principles apply to emails as well. Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.

Email correspondence sent to email addresses on this site, or information submitted via web forms on this site, will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant legislation. It will also be subject to the provisions of the Right to Information Act 2009 and the Information Privacy Act 2009.

Management logs

When you visit this website, our server makes a record of your visit and logs information for statistical purposes only. This information includes: the user's server address, the user's top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser you use.

No attempt will be made to identify users, or their browsing activities, unless we are lawfully authorised or required to do so for investigation or law enforcement purposes.

Links to other sites

This website contains links to other websites. The department is not responsible for the content, security and privacy practices of these websites.

Website analytics

Google analytics

We use Google Analytics (including Display Advertising Features) on our website to gather anonymous information about visitors to our website. When you visit our webpages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you're visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data. You can choose to not allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.

Mouseflow

This website uses Mouseflow, an analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymised IP address, location (city/country), language, and similar metadata.

Mouseflow does not collect any information on pages where it is not installed, and it does not track or collect information outside your web browser. You can choose to not allow Mouseflow to collect your information by opting out of Mouseflow.

Please note that Mouseflow may use third party vendors and store data outside of Australia. You can read more about this in the Mouseflow privacy policy.

Cookies

We use cookies to enhance your browsing experience and provide personalised services. Cookies are small text files stored on your device during your visit. They help us gather anonymous data about your preferences, device info, and traffic patterns, such as pages viewed and time spent on the site.

Cookies may also track business processes during transactions and for website analytics. These tools collect anonymous data like your IP address and demographic information to improve site performance.

We do not use cookies to identify individual users or track activity outside our site unless required by law enforcement.

You can manage or disable cookies in your browser settings. However, some site features may not work properly if cookies are disabled.

If you have configured your browser to reject all cookies you will still be able to generally browse through the site.

Third party tracking

We may also use cookies, pixels, web beacons and other storage technologies from third parties (including Facebook), which collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and targeted advertising. You can choose not to allow companies to track your activities in this way by opting out through your browser settings.

Microsoft Azure

We use Microsoft Azure for some of our online forms. We are not responsible for the privacy, security practices or content of the Microsoft Azure website.

Microsoft Azure may collect, use and disclosure your personal information in different ways to the Queensland Government. Please refer to Microsoft Azure’s privacy policy for more information.

Microsoft is subject to both Australian and overseas laws that may require the disclosure of your information (in limited circumstances) to government authorities here and overseas.

Consultations

We regularly invite the community to provide feedback on issues that might impact them. These consultations are hosted on an external website, Have your Say.  View the privacy statement on Have your Say to find out how we manage the data of those who provide feedback.

Accessing your personal information

If you want to access your personal information that is in the custody and control of the department, contact Right to information Services on rtiservices@detsi.qld.gov.au

Making a privacy complaint

Individuals who are concerned that their privacy has not been dealt with in accordance with the Information Privacy Act 2009 can submit a complaint in writing to the department. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process.

Privacy Complaints should be sent to:

Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development
Level 31, 400 George Street, Brisbane
GPO Box 2454
Brisbane QLD 4001
Email: privacy@detsi.qld.gov.au

If the complaint has not been dealt with satisfactorily, or the department has not responded, you may then make a privacy complaint to the Office of the Information Commissioner. The privacy complaint will then be mediated if deemed appropriate, or may be referred to the Queensland Civil and Administrative Tribunal. A privacy complaint may not be made to the Information Commissioner until at least 45 days after the complaint has been made to the department.

The postal address of the Information Commissioner is:

Office of the Information Commissioner
PO Box 10143
Adelaide Street
Brisbane QLD 4001